Recovery Specialist (Mandarin Speaker)

Key Responsibilities:
\n• Products: Unsecured products (Loans, Credit cards) • Perform outbound calls to recover delinquent accounts through instalment plans, settlements, and composite payment arrangements. • Follow call scripts and collection strategies in line with company and regulatory policies. • Operate dialer systems efficiently and ensure timely updates of follow-up actions in the CACS system. • Escalate high-risk cases and complaints to Line Manager. • Recommend field referrals and negotiate settlements to reduce risk. • Maintain accurate customer records and support post-settlement tasks. • Complete all required training and e-learnings on time. • Adhere to money laundering prevention procedures and ethical standards.